How to Authenticate your Instagram on the Freestak Platform

The Freestak platform was created to help connect endurance sports content creators with like-minded brands. By joining our community we hope to enhance your ability to work with brands you love and help amplify your voice.

In order to get started we need all creators to authenticate their Instagram account on the platform so the brands you connect with can see all the great content you produce for various campaigns. Whether you are just signing up or logging in, view the video below for steps on how to authenticate successfully.

If you are reconnecting to the Freestak New API, please ‘Edit previous settings’ as shown in the video below, instead of clicking ‘Reconnect’ in order to ensure all new permissions are allowed. If you continue to have trouble authenticating, please follow the steps below the video.

1) Do you have a professional Instagram account?

In order to authentic your Instagram account on the Freestak platform, you must have a Business or Creator Instagram account. A professional account allows connection the the Facebook API in order to collect data insights from your campaign content.

Click the corresponding link below for instructions on how to switch your account to a:

Please note that a Personal account cannot be linked to the Freestak platform or connected to the Facebook API.

2) Is your Instagram account connected to the correct Facebook Page?

To authenticate successfully, you must also have a specific Facebook Page (in addition to a Facebook account) linked to your Business or Creator Instagram account. This page can be created and/or connected within Facebook or Instagram.

A) How to connect a Facebook Page to your professional account within Instagram 

To add or change the Facebook Page that is connected to your Instagram professional account: 
  • Go to your Instagram profile.
  • Select Edit profile.
  • Under Public business information, select Page.
  • Tap Create Facebook Page or Connect an existing Page.
  • Choose a Page from your Pages that you’d like to connect to or select Create a new Facebook Page.
  • Tap Done after you’ve selected a Page or created a new Page.

Your professional account is now connected to a Facebook Page. If the Page you’d like to connect is not showing in the drop down from your profile, it may be because you don’t have Facebook access to that Page. Check your Page’s settings and make sure you have permission to add that Page to your Instagram professional account.

Click here for additional instructions on how to add or change the Facebook Page connected to your Instagram professional account.

B) How to confirm you have a Facebook Page linked correctly

  1. Login to Facebook
  2. Tap the menu
  3. Select ‘Pages’
  4. If you have a page created already for your IG, tap on it
  5. Switch to the page
  6. Tap ‘Menu’
  7. Tap the Settings icon at the top
  8. Tap ‘Linked accounts’
  9. Tap ‘Instagram’
  10. If linked correctly, you will see your Instagram account shown as Connected.

Once you’ve successfully confirmed all the steps above, please try authenticating on the Freestak platform again. If you have more questions or trouble authenticating, please contact support@freestak.com.


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