How to Authenticate your Instagram on the Freestak Platform

The Freestak platform was created to help connect endurance sports content creators with like-minded brands. By joining our community we hope to enhance your ability to work with brands you love and help amplify your voice.

In order to get started we need all creators to authenticate their Instagram account on the platform so the team at Freestak and brands we work with can see all your great content. Whether you are just signing up or re-logging in, view the corresponding video below for steps on how to authenticate successfully.  If you have trouble, please follow the troubleshooting steps below the videos.

How to Sign Up & Authenticate your Instagram:

How to Login & Authenticate your Instagram:

Please also ensure ALL toggles are switched to ‘Yes’ when authenticating your Instagram. This is essential. To note: the permission allowing Freestak to ‘Manage comments’ does not mean we can edit your comments. This only allows the platform to access the text including tags and hashtags. Only you will be able to edit the comments.

TROUBLESHOOTING STEP 1: Do you have a professional IG account?

In order to authentic your Instagram account on the Freestak platform, you must have a Business or Creator IG account.

To confirm you have a professional account, go to your Instagram profile and click ‘Edit Profile’. Here you will be able to see ‘Public Business Information’ or ‘Profile information’. This shows that the account is a professional account.

If you have a personal account, there will be an option to ‘Switch to Professional Account’. If this is the case please follow the steps within Instagram to switch to a professional account.

TROUBLESHOOTING STEP 2: Do you have a Facebook page linked to your Instagram?

To authenticate successfully, you must also have a specific Facebook page linked to your Business or Creator IG account.

To confirm you have a Facebook page linked, go to your Instagram profile and click ‘Edit Profile’. Under ‘Public Business Information’ or ‘Profile information’ you will see ‘Page’. If there is a page linked it will appear here.

If you do not have a FB page linked, there will be an option to ‘Connect or Create’ a page. Please follow Troubleshooting Step 3 below for instructions on how to connect a page.

TROUBLESHOOTING STEP 3: How to connect a Facebook page.

If you do not have a Facebook page linked, tap ‘Connect a Facebook Page’ directly in Instagram and follow the steps to ‘Create Facebook Page’ or Connect Existing Page’.

Alternatively, log directly into your Facebook account, select ‘Pages’ and follow the steps below to connect your Facebook page to your Instagram. Keep in mind that you may need to create a page.

Once you’ve successfully confirmed all the steps above, please try authenticating on the platform again.

If you have more questions or trouble authenticating, please contact laura@freestak.com.